Your privacy matters to us. This page explains exactly what data we collect, why we collect it, and how we keep it safe on the sugal platform for players across the Philippines.
Last updated: 2025. This policy applies to all users of the sugal platform in the Philippines.
When you register and use the sugal platform, we collect the personal information necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your preferred e-wallet or bank account information. We also collect technical data automatically when you access the platform, including your IP address, device type,browser type, operating system, and pages visited within the platform. Session data and cookies are also used to keep your account secure and to remember your preferences between visits. We collect only what is necessary and do not request information that is unrelated to the operation of your account or our legal obligations.
The personal data we collect is used primarily to create and manage your sugal account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We also use your information to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Your data helps us detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that only eligible players aged 21 and above are able to access our services. We may use aggregated, anonymised data to improve the platform experience, but this data cannot be used to identify you personally. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.
sugal does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance where required by law.
The sugal platform uses cookies and similar tracking technologies to keep you logged in, remember your settings, and analyse how the platform is used so we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most useful to players across the Philippines, and these can be managed through your browser settings. We do not use third-party advertising cookies or share browsing data with ad networks. If you disable non-essential cookies, some features of the platform may not work as expected, but your core account functions will remain available.
We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the sugal platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and keep our systems updated to address emerging threats. While no system can guarantee absolute security, we are committed to maintaining robust protections and responding promptly to any security incidents that may arise.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. When your data is no longer needed for these purposes, we securely delete or anonymise it in accordance with our internal data retention schedule. If you request the closure of your account, we will process your request and remove your personal data from active systems within a reasonable timeframe, subject to any legal retention obligations. You may contact our support team at any time to enquire about the specific retention period that applies to your account data. Records related to financial transactions may be retained for longer periods as required by financial regulators.
As a player on the sugal platform, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request that we correct any inaccurate or incomplete data, or that we restrict the processing of your data in certain circumstances. If you believe that your data has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. You may withdraw your consent to certain types of data processing at any time, though this may affect your ability to use some features of the platform. To exercise any of these rights, please contact our support team through the platform's help section, and we will respond to your request within the timeframe required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered users through the platform. We encourage you to review this page periodically so that you are always aware of how your information is being handled. Continued use of the sugal platform after any changes have been published constitutes your acceptance of the updated policy. If you have questions about any change, our support team and the FAQ page are available to help.
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